Incident response
Incident signal drills
Practice reading noisy signals, assigning roles, and closing incident records without blamey language.
Duration: 2 weeks
Format: Intensive workshops
Price: 720,000 KRW
Scenario-driven drills mix async reading with live breakouts. You will work from synthetic logs and customer-safe narratives so teams build muscle memory before a real event.
Included focus
- Six scenario packs with escalating complexity
- Role cards for commander, scribe, and liaison
- Template pack for internal and external updates
- Guidance on redacting sensitive details
- Facilitator rubric for debriefs
Outcomes
- Participants can run a thirty-minute drill without slides
- Scribes produce cleaner timelines under time pressure
- Leaders get vocabulary that keeps retros blameless
Yuri Ahn designs security and resilience exercises grounded in engineering reality.
FAQ
Can we use our own incidents?
Yes, with redaction review by your legal counsel. PatchHarbor supplies anonymized baselines if you prefer not to bring live data.
Is this medical or safety incident training?
No. It targets software operations and customer-impacting service events.
What is excluded?
Crisis communications with press outlets and regulated disclosure decisions are out of scope.
Participant notes
The scribe rubric alone was worth it. Our postmortems read less like opinion columns now.
We wanted more maritime-specific examples; we swapped in our own logs with the facilitator guidance.